I thought the whole experience was a good one. From the friendly banter and the relaxed atmosphere to the practical element of dog handling outside I was very impressed.
When asked some direct questions Ross and Less were informative and not opinionated which I found helpful. Even to the point where Ross gave me some added information to help me with a point that had been bothering me for some time. You seem to have the right balance there so keep doing what you are doing, for me it works.